Frequently Asked Questions
Questions About Billing
Q: When can I expect my first bill from PharMerica?
A: You can expect to receive an invoice within 6 weeks after receiving your first medications. Invoices are sent on the 6th of the month after the month in which you receive medications.
Q: How can I pay my first bill?
A: You can pay your bill by phone or online at MyPharMerica.com/pay-bill/.
Q: Why did the cost of my https://mypharmerica.commedications go up this month?
A: Medication costs can change for several reasons — like new prescriptions, dose changes, insurance coverage changes, or non-covered medications. Our billing team would be happy to review the charges with you and help clarify any insurance issues.
Other questions about billing? Please refer to our Billing FAQ document.
Questions about PharMerica Senior Living
Q: Why should I fill my prescriptions with a long-term care pharmacy?
A: Long-term care pharmacies are better equipped to handle the detailed prescription regimens of older adults. They achieve this with multiple safety checks and best-in-class medication training, as well as an OTC formulary with over 450 commonly used items, all cross-checked for allergies and interactions.
For more information on how PharMerica provides superior long term care pharmacy services, please visit the Resident Enrollment information page.
Q: Can I get a list of all the medications my family member is taking?
A: Yes, we can provide you with an up-to-date medication list and answer any questions about it. Please email [email protected].
Q: Do you offer generic alternatives to save money?
A: Yes, when clinically appropriate, we dispense generics to help reduce costs. If a brand-name is prescribed, we may check with the doctor for alternatives if cost is an issue.
Q: How are refills handled — do I need to do anything?
A: Refills are automatically managed by the community and your prescriber. We monitor supply levels and communicate with the care team to ensure medications don’t run out.
Q: Who do I call if I have questions about medications after hours?
A: Our pharmacy provides 24/7 support. You can reach us through the facility, or use the after-hours number provided by the community to get in touch with our on-call pharmacist.
Q: How do you make sure medications are safe together?
A: Our pharmacists check each prescription for interactions with existing medications, allergies, and dose appropriateness. If we find any concerns, we contact the doctor before filling the prescription.
Q: Do you offer special packaging for people with memory issues?
A: Yes — all medications are dispensed in specialized packaging like blister packs or strip packs to help nursing staff safely give the right dose at the right time.